Privacy Policy

1. Who We Are

Sentira ("we", "us", "our") operates the website sentirastore.com and sells luxury-inspired fragrances across Pakistan. When you visit our website, place an order, subscribe to our newsletter, or contact us, you entrust us with certain personal information. We are committed to handling that information responsibly.

2. Information We Collect

We may collect the following types of information:

• Contact details: name, email address, phone number, and delivery address when you place an order or contact us.
• Order information: products purchased, order value, payment method (e.g. Cash on Delivery), and order notes.
• Newsletter subscriptions: email address when you join the Sentira Circle.
• Support messages: information you provide through our Contact form.
• Technical data: IP address, browser type, device information, and cookies used to improve site performance and security (such as one-time coupon offers).

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and delivery updates
• Respond to customer support requests
• Send promotional emails if you have subscribed to the Sentira Circle
• Prevent fraud and misuse of coupons or offers
• Improve our website, products, and customer experience

4. Sharing Your Information

We do not sell your personal data. We may share limited information only when necessary:

• With courier and logistics partners to deliver your order
• With email service providers to send transactional or marketing emails
• When required by law, regulation, or legal process

All third parties are expected to handle your data securely and only for the purpose for which it was shared.

5. Data Retention

We retain order and customer records for as long as needed to fulfil our business and legal obligations, including accounting, customer support, and dispute resolution. Newsletter subscriptions remain active until you unsubscribe or request removal.

6. Cookies & Local Storage

Our website may use cookies and browser local storage to remember your cart, improve performance, and deliver features such as one-time promotional coupons. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

7. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data, subject to legal and operational requirements
• Unsubscribe from marketing emails at any time

To make a request, contact us through our Contact page or email us at the address listed on our website.

8. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.